All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

- Domestic Shipping (UK)

Royal Mail Tracked 48

Aims to deliver in 2-3 working days

Shipping charges for your order will be calculated and displayed at checkout.

- International Shipping

Royal Mail International Tracked

Europe delivery aim: 3-5 working days

Worldwide delivery aim: 5-7 working days

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. jakmagic is not responsible for these charges if they are applied and are your responsibility as the customer.

EU Customers - Delivery Duties Unpaid (DDU)

- How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at info@jakmagic.com with your name and order number, and we will look into it for you.

- Warranty

We give a 30-day warranty from the purchase date against defects in manufacturing on all of our products. Please contact us at info@jakmagic.com for more information.

- Returns

We have a 30-day return policy from the delivery date. The merchandise must be returned by the customer in excellent condition (Original shipping fee & 20% restocking charge will be deducted) Please contact us at info@jakmagic.com for more information.